FAQs
Frequently Asked Questions
Welcome to Hoys Electrical. Here you'll find answers to our most frequently asked questions about refurbished appliances, preloved furniture, delivery, warranty, installation, payments and orders.
About Our Appliances
Are your appliances refurbished?
Yes. Our refurbished appliances are pre-owned appliances that have been professionally checked and tested before being offered for sale.
We aim to provide reliable appliances at affordable prices, giving quality products a second life while helping our customers save money.
Are your appliances tested?
Yes. Appliances are checked and tested before being sold to ensure they are working correctly.
Where appropriate, we also check key functions such as washing, heating, spinning, drying and water drainage.
Will refurbished appliances have cosmetic marks?
Some refurbished appliances may have minor cosmetic marks, scratches or signs of previous use. These are reflected in the condition and price of the appliance.
Our focus is on providing a fully working appliance at an affordable price.
Do your appliances come with a warranty?
Yes. Our refurbished appliances come with a 120-day warranty, giving you additional peace of mind when buying from Hoys Electrical.
Please see our Warranty Terms & Conditions for full details.
Delivery
Do you offer free delivery?
Yes. We offer free next-working-day delivery across the Midlands on qualifying orders.
Where do you deliver?
We deliver throughout Leicester and across much of the Midlands, including:
Leicester
Birmingham
Coventry
Derby
Nottingham
Nuneaton
Hinckley
Loughborough
Rugby
Tamworth
Burton upon Trent
And surrounding areas
If you're unsure whether we deliver to your postcode, please contact us before ordering.
Do you offer next-day delivery?
Yes. We offer next-working-day delivery Monday to Friday on qualifying orders.
Orders placed before our advertised cut-off time may be eligible for next-working-day delivery.
Do you offer same-day delivery?
Same-day delivery may be available in Leicester on selected orders, subject to availability and the time your order is placed.
Please contact us to check availability.
Will I receive a delivery time?
We will provide delivery information once your order has been processed. Our delivery team will normally contact you regarding your delivery where required.
Can I collect my order?
Yes. Where collection is available, you can order online and arrange collection from Hoys Electrical.
Please wait for confirmation that your order is ready before travelling to collect it.
Installation
Do you offer appliance installation?
Yes. Installation is available on selected appliances.
Our standard appliance installation service is £19.99, excluding cookers.
Which appliances can you install?
Installation may be available for appliances such as washing machines and dishwashers, provided the existing plumbing, electrical connections and installation location meet the necessary requirements.
Can you install a cooker?
Cooker installation is not included in our standard £19.99 installation service.
Please contact us if you require information about cooker installation.
Will you connect an appliance if my plumbing or electrical connection isn't suitable?
Our delivery team can only install appliances where the existing connections and installation area are suitable and safe.
Additional plumbing, electrical work, alterations or building work are not included in the standard installation service.
Payments
How can I pay?
We offer a range of payment options, including:
Debit card
Credit card
Bank transfer
Apple Pay
Google Pay
Clearpay, where available
Can I pay using Clearpay?
Yes. Clearpay allows eligible customers to spread the cost of their purchase into interest-free instalments, subject to Clearpay's terms and approval.
Can I pay on delivery?
Payment options can vary depending on the product and order. Please check the payment options available at checkout or contact us before ordering if you have a question about payment.
Preloved Furniture
Do you sell preloved furniture?
Yes. We have a selection of preloved furniture available alongside our refurbished appliances.
Our preloved furniture can include items such as tables, chairs, wardrobes, drawers, sofas and other household furniture, depending on current stock.
Is preloved furniture used?
Yes. Preloved furniture has had a previous owner and may show signs of normal use.
We provide product information and photographs to help you understand the condition before purchasing.
Does preloved furniture come with a warranty?
Warranty arrangements can vary by product. Please check the individual product listing or contact us if you require clarification before purchasing.
Orders & Returns
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
If your order has already been dispatched or is out for delivery, additional terms may apply.
What happens if my appliance develops a fault?
If your appliance develops a fault during the applicable warranty period, contact Hoys Electrical as soon as possible.
We will assess the issue and advise you on the next steps in accordance with our warranty terms.
What should I do if my appliance arrives damaged?
Please contact us as soon as possible if your appliance appears to have been damaged during delivery.
Where possible, photograph the damage and the packaging and contact us before using the appliance.
Can I return an appliance?
Returns are subject to our current terms and conditions and applicable consumer rights.
Please contact us before returning an item so we can advise you of the correct procedure.
Buying From Hoys Electrical
Why should I buy a refurbished appliance?
Refurbished appliances can provide a more affordable alternative to buying brand-new while helping reduce waste by giving existing appliances another lease of life.
At Hoys Electrical, our appliances are checked and tested before sale and come with our 120-day warranty.
Are your prices fixed?
Our prices are based on the individual product, condition and current stock.
Any promotions or discounts will be clearly advertised on the website.
Do you have a physical shop?
Hoys Electrical operates primarily as an online retailer, helping us keep our overheads and prices competitive.
Where collection is available, this will be clearly stated or confirmed when ordering.
How can I contact Hoys Electrical?
If you have a question that isn't answered here, please contact our team and we'll be happy to help.
You can contact us regarding products, delivery, installation, warranty, orders and collections.
Still Have a Question?
Can't find the answer you're looking for?
Contact Hoys Electrical today and our team will be happy to help.
Refurbished Appliances • Preloved Furniture • Free Midlands Delivery